who are east london solutions?

els_logo_display

Six east London boroughs

Barking and Dagenham, Havering, Newham, Redbridge, Tower Hamlets and Waltham Forest have designed a quality assurance system for providers who wish to offer services to individuals who manage their own care and support arrangements via a Direct Payment or cash Personal Budget.

They work on a set of 8 standards that Service Users felt were important to them.

How the customer benefits

  1. I have support that is right for me (I am at the centre of the service)
  2. I am supported to reach what I want to achieve by using the service
  3. I am supported to take risks and stay safe
  4. I have all the information I need to understand the service and to make sure it is working well for me

ensure the delivery of the individual outcomes

Quality Standards the Organisation must meet

  1. The organisation changes and improves because it listens to what people say they want
  2. The organisation treats everyone as equally important and respects everyone’s individual needs
  3. The organisation has staff and volunteers with the right qualities, skills and experience
  4. The organisation has everything in place to deliver a safe service

N.ableD has been quality assured by the London Borough of Tower Hamlets after demonstrating that it meets the East London Solutions Ensuring Quality standards.

Visit ELS to read more about their organisation.


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